Return Policy

You asked, we answered

•  Unwanted goods 

         – The goods must be unused
         – The goods must be in their original condition & packaging (including shrink wrapping, seals etc)
         – The good must be received by us within 14 days from the day you receive your order

N.B. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable. Furthermore, if the goods are delivered then customers will be liable for the cost of shipping the product back to us.

• Faulty goods – We operate a 30 day returns policy for faulty goods. Please send the item back to us with a note stating the problem, the desired outcome (exchange or refund) and the order reference number for the original purchase. We will exchange the item for you, or credit your account if this is not possible.

If we receive goods that are said to be faulty but are fully operational then we will count these as unwanted goods and may return these to you at your cost.

If any orders come back to us as undelivered by the selected shipper, then we will be happy to refund you as if the item is an unwanted good, however will not refund the cost of shipping. If you would like us to re-ship the item, then the cost of shipping will be charged again.

If we reach out to you about a return and don’t hear anything back in a timely manner then we withhold the right to dispose of the goods. Shipping via USPS, UPS Fedex , DHL
all orders are processed and shipped the same day as long as they are received by 12pm PST 
we ship within 24-8 hours  

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HOW TO CLEAN

Use a damp cloth
Use a damp cloth with mild, fragrance-free soap or a sex toy cleaner to clean the surface of non-submersible toys. For electric toys, you can use antibacterial soap. Avoid harsh soaps like dish soap.
Air dry
After cleaning, use clean washcloths or paper towels to air dry the toys completely before storing them. You can pat them dry with a clean towel if needed, but avoid rubbing vigorously.